Leapfrog provides expert, enterprise-level support for businesses, for a price you can afford!

   

We do IT all and we do IT well. Every client is important, and we prove it with our average of two rings before our Chicago-based engineers answer LIVE.

 

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How We Can Help

Advanced, Enterprise-Level Solutions
for Businesses of All Sizes

Our team of elite Engineers not only support your environment, but are experts in designing and implementing some of the most complex enterprise technologies out there.
  • Active Directory Design
  • Google Apps
  • Citrix XenDesktop

  • Citrix XenApp
  • Citrix Netscaler
  • System Center Operations Manager (SCOM)

  • System Center Configuration Manager (SCCM)
  • System Center Virtual Machine Manager (VMM)
  • Exchange Server Design & Deployment

  • Windows 7 & Windows 8 Zero Touch & Lite Touch Deployment
  • Hyper V, XenServer, VMware
  • Microsoft Deployment Toolkit (MDT)

Leapfrog Support Solutions

  • Consistent, Reliable Support

    Leapfrog will assign you a primary Account Manager and Senior Engineer to assist with all your IT needs to ensure the unique characteristics of your environment are always known.

  • One Cost $$$

    There are no crazy matrixes to figure out extra charges. We are upfront with our prices and stick to them. We will customize a plan based on your environment to maximize your support and benefits.

  • LIVE Chicago-Based Help Desk

    Our Certified Engineers are located right here in Chicago. If an issue requires on-site support, we’re able to send an Engineer out immediately.

  • Unlimited Support

    There’s no limit to the amount of break/fix support you’ll receive with our services. We offer support via telephone, email, remote and on-site.

  • We Become Your Partner, And We Mean That

    Most importantly, by becoming your partner, you’ll have an expert team who understands your business and helps you utilize technology to run your business more effectively.

  • An Entire IT Department

    You’ll have a full team (CTO to Engineer) at your fingertips for a fraction of the cost of a full-time employee.

  • Trustworthy Advice

    As business owners, we appreciate honest advice. With that focus in mind, we will never suggest something to you that we wouldn’t do in our own business.

  • No Payroll Taxes, No Benefit Costs, No Vacations, No Sick Time!

    Imagine having an elite, Chicago-based IT team with all those perks!

  • Anti-Virus

    At NO ADDITIONAL COST, we include antivirus for ALL workstations and servers – that’s up to a $5000 value!

  • 24×7 Server and Network Monitoring

    We focus on FINDING PROBLEMS and proactively CORRECTING them BEFORE your end users are even aware of an issue.

  • Proactive Maintenance Plan

    With a proactive maintenance plan for your servers and workstations, we can ensure that your technology stays up-to-date and functioning at a high level.

  • Dedicated Support Phone Line

    Phone support for daytime and after hours needs.

Why Leapfrog

  • Guaranteed Satisfaction

    At Leapfrog, if you’re not happy, we aren’t doing our job and we take that seriously. In fifteen years of business our customer retention rate has stayed at over 99% because we truly believe in customer service. We love small and medium business owners and strongly believe that the foundation of a resilient partnership starts with our ability to relate to one-another. When it comes to providing services to our clients, NOTHING gets in the way.
    Leapfrog guarantees 100% customer satisfaction.

  • Personal Touch

    You are more than a number to us. When you call, WE ANSWER with our own Chicago based Leapfrog staff. We ask questions and listen to what you have to say to ensure that we offer the services you need to make your COMPANY A SUCCESS. Sure, it sounds simple. And yes, it SHOULD really be expected – but it has been our experience that most IT companies just don’t do it. That’s why our personal touch stands out in the crowd. WE FOCUS ON YOU!

  • No Geek Speak

    If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH (or if you prefer, we are also fluent in Spanish and Chinese). You won’t be made to feel stupid by any technical talk from our staff. We know it’s the little things that make the difference and that is why we take the time to get to know you and your business’s needs.

Meet the Leadership Team

  • Jeff Khan

    Jeff has over 20 years’ experience in network systems management. His corporate experiences range from desktop support and network engineering roles to...

    Jeff Khan

    Managing Partner & Senior Solutions Architect, Technical Trainer & Speaker
  • Kathy Hirsekorn

    Technically, Kathy has experience in design, implementation and support of server and desktop infrastructure. She is highly skilled in all Microsoft...

    Kathy Hirsekorn

    Managing Partner & Sr. Network Engineer
  • Juan Pinon

    Juan has over 7 years’ experience in network, server and workstation design and management. He is responsible for our fanatical Service...

    Juan Pinon

    Team Lead & Senior Engineer
  • Jay Li

    Jay has over 8 years’ experience in network, server and workstation design and management. He has multiple degrees Jay has over 8 years’ experience...

    Jay Li

    Technical Lead & Senior Engineer

What People Say

  • “Speed, professionalism, and expertise - I expected it and they delivered on time and at the price I was quoted. Over the course of a few projects ranging from web to mail to my sales and customer data management they haven't disappointed, and I feel like they really 'get' how I function as a small business with a staff that depends on me to make sure things work. Don't do anything IT until you talk to these guys.”

    - Jason S, Director of IT, RR Donnelly and Small Business Owner, Reflexion Spa, Chicago, IL
  • “Incredible support experience.... Computer problems are such a headache, especially when you are as clueless about your machine as I am. So, when my usual repair technique of "push every button and utter every four letter word I can think of until it does what I want" failed to fix my recent computer crisis, I called Leapfrog. Turns out my "major computer crisis" was easily resolved. The rep from Leapfrog not only fixed the problem, but took the time to teach me how to prevent similar issues in the future. More importantly, he did so without speaking down to me--he avoided the "geek-speak," fixed the problem, and got me back in business in a matter of minutes. What more could you ask for?”

    - Emily W, Attorney at Law, Chicago, IL
  • “Just like every other service you need in your business from accounting to the landlord, you have to trust, and depend on someone to be honest, ethical and most of all dependable when it comes to IT. Leapfrog appreciates the mutual relationship between your business and theirs. Leapfrog is a company that Gets It! in order for them to succeed, we must succeed, and they help make that happen by making efficiency recommendations, and offering sound solutions to help you get back up and running your business. They stand behind their work, and I am very much a fan of their customer service team, who are not only responsive but really want to help. The work ethic of the company is transparent and you can tell, again they want your business to succeed. I found Leapfrog Tech Group to be a company that I can trust and depend on. They have come through for me in an instant, when needed, and the Principal of the business Kathy, followed up with me personally by performing quality assurance checks. I am happy to say I am a permanent customer.”

    -Sherry Villari, Public Safety Solutions, Chicago, IL
  • “Leapfrog Technology group is a top notch state of the art IT consulting firm. Leapfrog is a very innovated and well established organization that is ahead and well beyond the typical IT networking firm. Leapfrog Technology Group are master technologists that focus on virtualization, windows 7 migrations and much more advanced technical infrastructures. They understand the infrastructure and architectural aspects of networking and ways to make networks drive. My experience has been very pleasant and I would choose Leapfrog Technology Group above any other IT consulting firm to do any work on my corporation. I would strongly recommend Leapfrog for any IT projects for your company.”

    - Ramon M
  • “Leapfrog Technology Group understood our business needs and implemented all our technology needs for my business to be more dynamic. They made my Windows 7 migration immensely more simple and straightforward reducing the complexity of adding extra staff to implement the project. We never knew about virtualization until they showed us a detailed demonstration and are now thinking of implementing it.”

    - Moumita C.
  • “I first contracted with Leapfrog Technology Group to implement a network for our business; the project had a large impact, giving us a network where one had never existed. We had a short time line and there was pressure to implement quickly. Leapfrog present several options with both pros and cons enabling executive management to make informed decisions with regard to customizations specific to our business and budget. Jeff was the prime contact for the project and demonstrated the ability to transition between a technical role and a management role when appropriate. The skill to ‘bridge the gap’ between the technical and functional made him an excellent facilitator between Leapfrog and our business. In my experience, I have found it to be rare that a person possess this exceptional talent. Their work was of the highest level of honesty and integrity and the quality of their work consistently exceeds expectations. I highly recommend both Jeff and Leapfrog Technology Group without reservation.”

    – Veronica Meyer, Director of IT, Kay Home Products
  • “Having worked with Leapfrog over the years, it’s been my experience that they have an unmatched attention to detail which leads to successful project completion without issue. There are a lot of IT consulting firms out there, but very few with the ability to put your mind at ease with the level of skill, support, and customer service that Leapfrog provides. If you’re organization is too small to have an IT staff but too large to go without, Leapfrog is the answer.”

    - Ameen Syed, Systems Integrator at Quantitative Risk Management
  • "I worked with Leapfrog on a company-wide system upgrade. They worked tirelessly over a weekend to get the project completed on time and correctly without causing interruptions to the regular work week. Any snags encountered (inevitable with a larger project) were taken care of easily. The team worked together very well and was professional throughout. In terms of the other design and deployment projects we have found them to offer an exceptionally high level of service consistently from the time of the quote/proposal to well beyond the completion of the project. They have built a team of individuals that truly love the work they do. Not just love the job but love the technology and the challenges that it presents. This dedication is a tremendous strength in that they are always on top of the current issues, they are working with the latest products and they attract some of the best clients and have ‘real’ experience doing the things most of just read in the trade papers."

    - Marshall Curtis, Director of IT, Walker Stainless

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Contact Us

Here at Leapfrog, we know how to deliver that delicate balance of affordability and exceptional customer service that businesses deserve. We combine technical and management consulting to help small to mid-sized organizations realize greater value from their server and workstation investments.

We concentrate our attention on your business and how we can best support that business with technology. We provide a range of cost-effective services that will help you save time, protect and manage data more efficiently, and increase employee productivity.

So go ahead and reach out. We’d love to hear from you!

312-675-8100

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